Warranty Compliance Review:

Often times dealerships may not be aware their claims don’t meet the specific manufacturer's compliance standards until it’s too late. Having an auditor tell you your claim procedures are less than perfect can prove devastating. This is where WE™ can help. Along with compliance reviews, other applicable areas of concern will be addressed, such as Warranty Expense Reports, Dealer Self Reviews, Warranty Parts Retention and your Warranty Receivable Aging Schedule. Warranty claims will be reviewed and procedures implemented to greatly reduce, or eliminate, the possibility of chargeback during an audit. WE™ also provide a written report outlining any identified deviations from the factory policy along with suggestions to avoid them in the future.

Warranty Administration Training:

While manufacturers offer classroom training for warranty administration, it doesn’t come close to what is needed to properly prepare for, or avoid, the stumbling blocks that occur in the real life of a service department. You need someone to work with YOUR people, in YOUR dealership on YOUR paperwork. With many manufacturers cutting warranty advances, it’s important that your people are properly trained so you have proper legitimate cash flow. Gregg is available to assist your staff in your comfortable environment with your paperwork that you generate on a day to day basis.

Audit Assistance:

With the number of warranty audits increasing and becoming more devastating from almost all of the manufacturers, it’s important that you have someone on YOUR side to fight for you! With Gregg’s expertise, he can offer you assistance before, during and after an audit. Gregg can assist you before an audit by reviewing your claims for deficiencies before the auditor does. He can also assist your dealership with the review of all chargebacks and write appeals on questionable debits.

Gregg's Background:

Gregg brings years of experience as a dealership professional along with a wealth of knowledge. Gregg is a Warranty Expert, President of Dealer Insight and Editor of the "Dealer Insight" Newsletter. Since joining the WAE™, Gregg has been named Editor of The "Wizard$ of Warranty™" Newsletter Import Edition and Associate Editor of the GM Edition. Gregg’s experience includes a strong background in Domestic and Import Warranty Administration and audit proceedings. His formal factory training in Warranty Administration includes General Motors, Nissan and Toyota and others.

Gregg has a stellar reputation for his knowledge of warranty and is well respected by his peers in the industry. With Gregg’s considerable talents, interest and insight into warranty, he will be able to assist your dealership with any of your questions, concerns or needs related to warranty.

Randy Shepard Sr. CEO of Randy Shepard & Associates, Inc.